Customer Help & FAQs
Our goal - Your satisfaction is our priority. We aim to offer every user access to premium products at affordable prices!
Common purchase queries answered
Orders and Shipping
Within our store, each service is meticulously detailed with its respective completion timeline. While these intervals denote the latest feasible timeframe for delivery, we consistently strive to expedite order processing, ensuring swift fulfillment of requests.
Please navigate to the “My Account” option located in the top menu bar. This will direct you to the registration and login form.
All transactions are processed with the utmost security through Stripe or PayPal, or alternatively, funds can be conveniently uploaded to your designated account wallet. We accept all major credit cards for your convenience.
Please navigate to the “My Account” section, where you will find a menu on the left sidebar that allows you to conveniently check the status of your orders.
We don’t charge any tax on our services. Our company does not incorporate tax charges into our services, gigs or any product. We encourage clients to manage their tax obligations independently.
Our services extend globally, catering to clients irrespective of geographic location. We ensure accessibility and delivery of our services worldwide, with a commitment to serving clients wherever they may be, provided requisite payment is made.
We understand there may be lingering confusion, and please know that we are diligently working to address it. In the near future, we will be releasing a video presentation to provide comprehensive clarity. To stay updated on this development, we invite you to subscribe to our newsletter. Thank you for your patience and continued support.
If you need to swap an item
Returns and Exchanges
Kindly refer to our refund policy located in the footer menu. Generally, refunds or returns are only processed in instances where the purchased item is defective or damaged. Even in such cases, our team endeavors to resolve the issue promptly. Please note that digital products are non-returnable, as per industry standards.
In the event that you have received an incorrect item from our company, we are committed to promptly rectifying the situation by providing a replacement at no additional cost. However, if the error stems from a mistaken order on your part, we may accommodate a one-time replacement, contingent upon the circumstances involved. We strive to ensure customer satisfaction and will assess each situation on a case-by-case basis to determine the appropriate course of action.
Same as mentioned above. In the event that you have received an incorrect item from our company, we are committed to promptly rectifying the situation by providing a replacement at no additional cost. However, if the error stems from a mistaken order on your part, we may accommodate a one-time replacement, contingent upon the circumstances involved. We strive to ensure customer satisfaction and will assess each situation on a case-by-case basis to determine the appropriate course of action.
Contact us via WhatsApp to advise.
Yes, Via email, contact form and WhatsApp.
Please be advised that in the event of an incorrect shipping address provided for physical products, the responsibility lies with the customer. However, for digital items, such as services or products delivered electronically, there is no cause for concern as these are transmitted via email. It is imperative that customers ensure the accuracy of their email address within their account for seamless delivery.
In the event of a change of heart or the decision to cancel an order subsequent to its submission, such modifications are permissible solely if the order has not been dispatched or delivered from our facilities to your designated location. It is important to note that digital items are exempt from refund or cancellation.
Certainly, you have the option to pre-order an item even if it’s currently sold out. You can find this option located on the product page, typically positioned on the upper right-hand side.